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승
승현신57163660
Participant
February 5, 2020
Question

cancel my plan

  • February 5, 2020
  • 2 replies
  • 400 views

Hello. I've tried several times to cancel my free trial membership, but I can't find a solution. I've made several requests to your chat system, but only to say that the service is temporarily unavailable in your language. Please cancel my membership as soon as possible and notify me of the result.

This topic has been closed for replies.

2 replies

X
xhaewonc
Participant
February 5, 2020

저랑 똑같은 상황이신거 같은데 해결하셨나요ㅠㅠ

승
승현신57163660Author
Participant
February 5, 2020

아뇨 진행중입니다. 답변이 어도비 헬프센터에 나와있는데로 하라고만 하지 아직 명쾌한 답변은 없습니다

 

X
xhaewonc
Participant
February 5, 2020

저도 전화도 안된다고하고 채팅도 답장 느리고 플랜관리 섹션이 아예 안떠서 어떻게 해야할지 전혀 모르겠네요..

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 5, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

승
승현신57163660Author
Participant
February 5, 2020

I can't find "cancel your plan" in ma account

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