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mephistom37584082
Participant
January 5, 2018
Answered

Cancel my plan already

  • January 5, 2018
  • 5 replies
  • 1059 views

Couple of day ago, I wanted to cancerl my adobe cloud monthly subscription. I conctacted a representative, he said he did it. This morning i checked and the plan is still there. When will it be removed. Next payment is in 3 days. The infamous cancel button is not there either. I tried other browsers, didnt work, button's not there.  Contacting support is clearly close to impossible. I have been trying to do this process for a while, has never worked. I can see in the forums that its a prevalent problem. Can someone cancel my subscription and delete my account so I never have to touch adobe with a 10 foot pole again? thanks

This topic has been closed for replies.
Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

5 replies

L
Leanette23018114rnwk
Participant
July 21, 2023

This!  Can't believe this 'support' chat is nearly 4 years then.  I canceled mine too, a few weeks ago. But still getting billed and only the idiot chat BOT to "solve" matters.  Ridiculous!

E
Ethan30430419ks8c
Participant
June 11, 2023

Bro i tried to cancel mine and they asked 120 dollars from me and i live in sputh africa do you know how much money that is here

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 11, 2023

@Ethan30430419ks8c 

 

contact adobe support and make your case with them.

    A
    Ann Marie29699187wiya
    Participant
    May 2, 2023

    Me. too.  they send you round incircles.  I had to take NEED  to contaxcrt ion order to cancel this crappy thing???????

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 2, 2023

    @Ann Marie29699187wiya 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 5, 2018

    According to the Subscription Terms, your service will continue until the end of that month’s billing period.

    Legal subscription terms | Adobe

    Does that answer your question?

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 5, 2018

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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