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Katherine_10
Katherine_10
Participant
June 14, 2017
Answered

Cancel subscriber Creative Cloud Photography plan (one year)

  • June 14, 2017
  • 1 reply
  • 594 views

Good day!

I cant cancel subscriber of Creative Cloud Photography plan (one year)

I agreed that it will be just during one year and thought if I didnt agree you wouldnt charge me after one year but you prolonged it without my agreement!

And it became more expensive! Please cancel it because I cant do it from my account as there is no cancel button and I cant call you on this phone 88003335062 from Russia from my mobile? I dont no what the problem - there is just a silence!

Please help me!!!

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Did you try the chat option?

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

I hope that helps!

Regards,

Sheena

1 reply

H
Adobe Employee
Himanshu*Gupta
Adobe Employee
June 14, 2017

Hi Katherine.10,

I understand that you want to cancel your CC Photography plan. I would suggest you contact our support team and you will be assisted in this regards.

Regards

Himanshu Gupta

Katherine_10
Katherine_10Author
Participant
June 14, 2017

I already tried to follow this link but the last step is - contact you

- or find an answer on forum. So I didnt find an answer on forum. I called you 88003335062 and robot said that I can do it through my account - its strange...but I cant as I have no such a button - cancel button.

Could you cancel it by yourself??

Sheena Kaul
Sheena KaulCorrect answer
Legend
June 22, 2017

Hi,

Did you try the chat option?

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

I hope that helps!

Regards,

Sheena

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