Cancel subscription

Forum|Forum|7 years ago
April 17, 2018
3 replies
374 views

Tengo el mismo problema. He intentado dar de baja mi suscripción o membresía. No la uso y no puedo pagarla más. Cuesta el doble que cuando la contraté.

Por favor, dar solución.

Gracias

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi Celeste,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!

Feel free to update the thread for more questions.

Thanks

Kanika

A

Anonymous

I experience the same thing, already try all channel, chat, phone, haven’t got any response! Please help me! Thank you

Kanikas

Legend

Hi Dinar,

I see you have an active Creative Cloud subscription under the same ID as with forums. Unfortunately, you will have to Contact Customer Care for help.

If you are unable to contact support, please refer: Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update the thread for more questions.

Thanks

Kanika