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Answered

Cancel Subscription

Forum|Forum|6 years ago
October 8, 2019
5 replies
7877 views

Can someone help me cancel my subscription to Lightroom please?

My iPhone doesn’t have the subscription active on my iPhone or I would do

it myself.

How to

This topic has been closed for replies.

Correct answer Nancy OShea

Im signed in, using Chrome, allowed cookies, there is no chat option. So please, how can I contact you? How can I get help?

This is a user-to-user forum, not support.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

I

iostrow

Participant

Please cancel my subscription? I am at (Email Address and Phone Number removed by Moderator).

Just Shoot Me

Legend

Look here.

How to cancel your Adobe account trial or subscription

No one on this forum can help you to cancel your subscription.

If the above link doesn't work for you then you need to contact support at the link below.

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

S

s219026602

Participating Frequently

Hi there,

I really dont enjoy being a bother but do you maybe have any idea what to do if neither of those options work? the "contact us" link doesnt give me the option of typing, instead I get: "

Please contact your administrator for help.

A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.

For product tutorials and step-by-step instructions, try our online help"

this takes me in endless link loops.

the manage plans option also doesnt get me very far,

any help other than those two links would be so appreciated!!!

Nancy OShea

Community Expert

Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have any script blockers.
Log-in to your Adobe Account below with your paid CC ID and password. https://account.adobe.com
Click on Manage Plans.

Cancel Adobe trial or subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Nancy O'Shea— Product User & Community Expert

A

amitl89152139

Participant

Hi there,

when I reach the last part of canceling my subscription pops a window that says there is an error

18D41688519E6AA40A490D4D1581669171508

and it has been like this for a few days now.

I used Adobe Acrobat for a project I finished and I would like to cancel my subscription.

Thank you.

Ani*Adobe

Community Manager

Hi there,

Your subscription is purchased directly through Adobe.com which can be cancelled from account management page. Please see steps here - https://helpx.adobe.com/manage-account/using/cancel-subscription.html

^Ani

Ani*Adobe

Community Manager

Hi there,

You are subscribed to Ligtroom Mobile Premium through Apple/iTunes. Please navigate to the page here https://support.apple.com/en-gb/HT202039 to manage your subscription.

^Ani