CANCEL SUBSCRIPTION

In all honesty, I really can't imagine myself spending more than five minutes trying to cancel an account. I have better, more productive ways to spend my time than staring at a missing link or an empty chat box, or listening to hold music for hours on end.

If the link were missing when I went to cancel, and no one answered the phone / chat, I'd call American Express, explain the situation, send screenshots of the relevant pages on Adobe's site, and tell them Adobe was no longer authorized to bill me. That would end the problem. It's one of the reasons I use AmEx despite their fees. They listen to their customers and usually take their sides when there's a dispute.

The other option would be to use a reloadable prepaid debit card. When Adobe pulls stunts like removing cancellation links, withdraw any remaining money from the card and cancel it. Problem solved. If Adobe tries to take you to collections, have the screenshots ready. Not canceling within a certain time frame makes for a very poor argument when there exists no means to cancel. In the exceedingly unlikely case that they took you to court, they'd probably wind up owing you money in the end.

It's a shame that a once-great company like Adobe seems to be employing scam tactics to lock people into contracts that they don't want. But it's hard to come up with an alternative explanation for this missing cancellation link mess. The only alternative explanation I can think of is incompetence. Either way, it doesn't inspire my confidence in Adobe.

It's sad. I've been using their software since the Macromedia days. I once loved Adobe. I even stuck with them after they were hacked and my PII wound up out on the street. Now I have to wonder if Adobe has any better ethics than the criminals who hacked them.

My hope is that Adobe will finally realize that their subscription model sucks badly enough that customers are jumping ship in favor of other solutions that don't lock them into a rental agreement for the rest of their working lives. I'd gladly pay for outright versions of some Adobe software again if it came with reasonable guarantees of platform compatibility. But this rental model has to go.

Richard

I made a twitter account just to complain about them and I got a message from their customer support team on Twitter the day after. Asked me to dm them the email i use with adobe and they canceled it immediately. Super thankful that the whole process is finally over but slightly worried that they only asked for an email and no other confirmation that I was the owner. What if I wasnt the actually owner of the account?

Would like to update you that following Maurice's note above and assistance, a staff member, Gouri, assisted me via chat. I have received the cancellation and the refund process is being done. Thank you for the assistance.

As an input.... the cancel button should be available to all members/purchasers to avoid the unnecessary frustrations.

Hi Maurice,... have gone to the link several times before and I end up with the chat again and again, and continuously without any response.  Looking at the thread on this topic it really makes me worried that I would be stuck with this process for weeks and will not be able to take advantage of the 14 days period.

Anyhow, I appreciate you escalating my question.

Kind regards,

Erick

so sad.

I have the exact same issue and have been on hold indefinitely, both over the phone and online. Going to call my CC company if I can't cancel today, after spending ages trying to do so. Maybe you should too.

I had the same problem a few days ago, but they seem to have fixed it. I just now canceled my subscription using the Web interface. My hunch is that enough people called their credit card issuers and informed them that Adobe was providing no way to cancel that Adobe figured it was less of a hassle to restore the links than to deal with the banks. That's the sort of thing that can result in a company's losing their ability to process card-not-present transactions, which would be catastrophic for a company that sells subscription plans.

Richard

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