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Chak On5EEF
Participant
August 24, 2020
Answered

Cancel subscription

  • August 24, 2020
  • 3 replies
  • 2243 views

I have had the subscription for 10 days. If I can cancel it within these days, can I get all the refund? Also, if I cancel the subscription now, can I use the same account to resubscribe and pay for it again in the future if necessary (not included free trial)?

    This topic has been closed for replies.
    Correct answer Steve Griffiths

    This is not really the place for this question as the people here are mostly users, not Adobe employees (though they are here). This forum is to answer technical and production questions.

     

    However just google search "adobe cc cancellation policy" and you should find what you need. 

    You'll need to check your Adobe cancellation policy, in your country, but I would think that - assuming you are on month-to-month subscription - if you cancel you probably won't get a refund for the month you have started once you pass 14 days.

    At least that appears to be the case for my country.

    You should be able to reactivate your subscription later if you want using the same account. But as I said you'll need to check with Adobe. This will probably require a phone call.

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 26, 2022

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    J
    Joseph23759598bvgr
    Participant
    March 26, 2022

    It didn't work for me

    S
    Steve GriffithsCorrect answer
    Inspiring
    August 25, 2020

    This is not really the place for this question as the people here are mostly users, not Adobe employees (though they are here). This forum is to answer technical and production questions.

     

    However just google search "adobe cc cancellation policy" and you should find what you need. 

    You'll need to check your Adobe cancellation policy, in your country, but I would think that - assuming you are on month-to-month subscription - if you cancel you probably won't get a refund for the month you have started once you pass 14 days.

    At least that appears to be the case for my country.

    You should be able to reactivate your subscription later if you want using the same account. But as I said you'll need to check with Adobe. This will probably require a phone call.

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