Cancel subscription

Hi, I've been trying to cancel my free trial subscription (used my school email) since last week, but I can't seem to do that.

It doesn't say anything in the view my plan or how to manage it? Can anyone please help?

Thank you

This topic has been closed for replies.

Community Expert

Are you sure you don't have more than one Adobe account?

Perhaps you have one with your other e-mail address?

Nancy O'Shea— Product User & Community Expert

Community Expert

>used my school email

Contact your school for help

Community Expert

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Participant

Hello,

For some reason it won't let me talk to an agent, it says contact admistrator for help. I was charged $19.99

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