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Participant
November 21, 2018
Answered

Cancel subscription-[Personal info removed]

  • November 21, 2018
  • 1 reply
  • 338 views

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You are now chatting with Varsha Pathak.

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下午9:07:27

Varsha Pathak:

Hello. Welcome to Adobe Technical Support.

下午9:07:54

Varsha Pathak:

As per my understanding you want to cancel your Photoshop CC plan, is that correct?

下午9:08:16

april :

yes

下午9:08:33

april :

i don't wanna renew it for 2019.

下午9:08:49

Varsha Pathak:

Thank you for the confirmation, April.

下午9:08:54

Varsha Pathak:

While I pull up your account, may I have your phone number to make it easier for us to locate your account the next time you contact us?

下午9:10:12

april :

sure

下午9:10:17

april :

[Moderator Note: Personal information removed. This is an open forum, not Adobe Customer Care.]

下午9:10:38

Varsha Pathak:

Thank you for the information, April.

下午9:11:04

Varsha Pathak:

I would like to inform you that for that we do have the dedicated team, let me connect you to them.

下午9:11:04

Varsha Pathak:

下午9:11:14

Varsha Pathak:

Is there anything else that I can assist you with?

下午9:11:27

april :

no thanks~

Please wait while I transfer the chat to the appropriate group.

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This topic has been closed for replies.
Correct answer Ned Murphy

Are you having a problem cancelling your subscription?  What you posted does not indicate anything other than you had a chat session.

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
November 21, 2018

Are you having a problem cancelling your subscription?  What you posted does not indicate anything other than you had a chat session.

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp