Cancel suscription

Forum|Forum|7 years ago
July 5, 2018
4 replies
980 views

I used to use Illustrator and Acrobat Pro DC for work but now I do not need the software no longer. The button that is supposed to appear to cancel subscriptions does not appear. What can I do to cancel it? The suscription is about to renew and I do not want to be charge for something I do not need.

Please. someone help me!!!!

Creative Cloud

This topic has been closed for replies.

Correct answer Abambo

You will need to contact customer care: Contact Customer Care

This is a user to user forum and we can't help with Adobe id problems. Please report back if you progressed in your quest.

M

Maria del Pil36288851f7b5

Participant

I used to use Illustrator and Acrobat Pro DC for work but now I do not need the software no longer. The button that is supposed to appear to cancel subscriptions does not appear. What can I do to cancel it? I do not need it.

Please. someone help me!!!!

kglad

Community Expert

contact support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.