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Anonymous
March 30, 2020
Question

Cancel year subscription after trial - No chance to cancel it

  • March 30, 2020
  • 1 reply
  • 488 views

My little brother got a trial version of Adobe Stock from my account and my payment method was wrong - I couldn't cancel the subscription, now I have to pay 35 euros a month for a year even though I couldn't use it and couldn't cancel it. Please help me I am a student - otherwise I am lost - My parents are angry

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1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 30, 2020

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this isn't help, try to enable popups and cookies in your browser or use another browser.

If this doesn't help the contact Adobe Support  (click below).

 

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html

(Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    D
    dominikas77049963
    Participant
    March 30, 2020

    Hi,
    i've got the same problem...
    But if you want to cancel this plan. you will have to pay for half the annual price. I hope you know what i mean, beacuase my English isnt very well.

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