Skip to main content
M
monical82729150
Participant
January 7, 2020
Question

Cancelación cuenta

  • January 7, 2020
  • 2 replies
  • 232 views

Buenos días.

He intentado reiteradamente contactar con ustedes para poder hablar sobre mi suscripción de Adobe. Soy estudiante en un ciclo de audiovisuales y antes de que mi escuela me proporcionara el plan de adobe que necesitaba, decidí utilizar el programa Premier con una versión de prueba de 7 días. Pasados los 7 días intenté darme de baja de este plan mediante la página web y no se me permitía. Ahora estoy pagando 2 planes a la vez y para cancelar mi cuenta tengo que pagar una cantidad de dinero. 

 

Me gustaría que se me devolvieran las 2 cuotas que ya se me han cobrado y la cuota de cancelación ya que en ningún momento he autorizado que aceptaba este plan y se me ha empezado a cobrar sin mi permiso. 

 

Muchas gracias. 

 

This topic has been closed for replies.

2 replies

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
January 7, 2020

Monica,

 

I have tried to alert an Adobe friend about the issue.

 

Failing that, I am afraid you will have to ask Adobe,

 

through a chat (the chat hours are PST, 8 hours after GMT,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

Here is the normal place to start for an ordinary cancellation (you may have to go through a chat in the process):
https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

 

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
January 7, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices