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agustinb95082801
agustinb95082801
Participating Frequently
October 8, 2018
Answered

CANCELACION DE PLAN

  • October 8, 2018
  • 3 replies
  • 3008 views

Estoy hace un mes intentando cancelar el plan:

- A través del teléfono [phone number deleted by moderator] me dice tres opciones de las cuales la 2 es cancelación del plan, pero ninguna opción te deriva para desarrollarla.

- A través de la página web la opción "cancelar plan" deriva hacia un servicio de atención en donde la opción de "cancelar plan" no aparece!!!!

NECESITO SOLUCIONAR ESTO URGENTE, POR FAVOR PONERSE EN CONTACTO

    This topic has been closed for replies.
    Correct answer Abambo

    You can cancel your plan either by logging into your account and press cancel plan or by contacting Adobe via Contact Customer Care .

    This is the procedure explained: How to cancel a Creative Cloud membership

    3 replies

    M
    Marifer38010178502q
    Participant
    June 12, 2024

    Necesito cancelar esta cuenta y mi reembolso  urgente

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 12, 2024

    @Marifer38010178502q 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    MónicaPortugal
    MónicaPortugal
    Participant
    March 24, 2021

    Hello

    Goodnight

    I need help, please

    I want to cancel my plan.

    When I made the agreement, the amount to be paid was € 29.99, although I thought it was expensive, it was what was agreed and it was what came out of the card, and I noticed that in the last 2 months they started taking € 49.99 without mine authorization.

    I hardly use it and the truth is that there are free programs, much more intuitive for that purpose.

    Adobe has access to my account and can easily verify that I don't use it.

    I had to cancel the card at the bank so they wouldn't withdraw more money.

    I tried to cancel my adobe subscription in several ways, but to no avail, the way the cancel button is on the video does not appear or exists in my account and I am constantly receiving messages from Adobe saying that I am in default.

    I am afraid that, when activating the card, they will withdraw money from something that I want to cancel and that I do not want to take advantage of.

    Can you help please.

    Thanks

     

     

    Olá

    Boa noite

    Preciso de ajuda por favor

    Quero cancelar o meu plano.

    Quando fiz o acordo o valor a pagar era de 29,99€ apesar de já achar caro era o acordado e era o que saía do cartão, e reparei que nos últimos 2 meses começaram a tirar 49,99€ sem a minha autorização.

    Eu praticamente não uso e a verdade é que existe pogramas gratuitos, bem mais intuitivos para o efeito.

    A Adobe tem acesso á minha conta e facilmente podem verificar que não uso.

    Tive que cancelar o cartão  no banco para não tirarem mais dinheiro.

    Já tentei cancelar a subscrição da adobe de varias formas mas sem sucesso, a forma como está no vídeo o botão de cancelar não aparece nem existe na minha conta e estou constantemente a receber mensagens da Adobe a dizer que estou em incumprimento.

    Receio que quando ativar o cartão, venham retirar o dinheiro de algo que eu quero cancelar e não quero usufruir.

    Podem ajudar por favor.

    Muito obrigada

     

    AlwaysPrinting
    AlwaysPrinting
    Participating Frequently
    September 9, 2021

    Hola, estoy exactamente igul que tu. No consiguo cancelar el plan. Por error compré licencias intentando entender la consola de Adobe. Un desastre. Y ahora no las puedo cancelar y me pretenden cobrar una cosa que no se dar de baja. Conseguiste solución?

    F
    Feandesper
    Participant
    October 29, 2021

    Y yo también y si cambio de plan es más caro todavía.

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 8, 2018

    You can cancel your plan either by logging into your account and press cancel plan or by contacting Adobe via Contact Customer Care .

    This is the procedure explained: How to cancel a Creative Cloud membership

    ABAMBO | Hard- and Software Engineer | Photographer
    agustinb95082801
    agustinb95082801Author
    Participating Frequently
    October 8, 2018

    Thank you, but what I did through the web page I did it logging in my account... and still, cancel options go round and round, without solving my query!! I NEED ADOBE TO TAKE DOWN MY ACCOUNT

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 8, 2018

    You need to contact Adobe via this link: Contact Customer Care .

    If that does not work, update this thread.

    ABAMBO | Hard- and Software Engineer | Photographer
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