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vitorp6459498
vitorp6459498
Participant
March 29, 2018
Answered

CANCELAMENTO

  • March 29, 2018
  • 3 replies
  • 1067 views

NÃO CONSIGO CANCELAR O PROGRAMA...

É MUITO DIFICIL FAZER O CANCELAMENTO...TELEFONE NÃO ATENDE.....CHAT ESTÁ SEMPRE ON LINE

QUE PORCARIA DE EMPRESA !!!!

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi Vitor,

    Sorry for the inconvenience!

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You can now self-cancel your subscription, see here:

    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Please go through the Adobe - Subscription Terms as well.

    Hope this helps! Feel free to update the thread for more questions.

    Thanks

    Kanika

    3 replies

    Kanikas
    KanikasCorrect answer
    Legend
    April 11, 2018

    Hi Vitor,

    Sorry for the inconvenience!

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You can now self-cancel your subscription, see here:

    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Please go through the Adobe - Subscription Terms as well.

    Hope this helps! Feel free to update the thread for more questions.

    Thanks

    Kanika

    vanessat3406989
    vanessat3406989
    Participant
    May 30, 2018

    Tb não estou conseguindo CANCELAR isso é um absurdo! Não quero mais essa assinatura. Ti há que ser mais prático esse tipo de serviço! #raiva #inutil

    Kanikas
    Kanikas
    Legend
    May 31, 2018

    Hi Vanessa,

    I see you have an Adobe account under the same ID as with forums. The subscription under this ID has already been cancelled.

    Let us know if there is anything else we can help you with.

    Thanks

    Kanika

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 11, 2018

    This is a public forum, not Adobe support... other users here can't help

    -you need to click the link below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html

    or  https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    Akash Sharma
    Akash Sharma
    Legend
    April 11, 2018

    Moved to Adobe Creative Cloud​

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