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lucasr47589155
Participant
February 28, 2020
Question

Cancelamento de avaliação grátis e reembolso

  • February 28, 2020
  • 1 reply
  • 162 views

Fiz um teste de avaliação  gratuita da adobe e, como não atendeu minhas espectativas, fui pedir o cancelamento e não consegui. Hoje recebi uma cobrança no valor de 60 reais. Quero pedir reembolso pelo serviso que eu não uso e não consegui cancelar!

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1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 28, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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