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A
Alejandro Espeche
Participant
October 19, 2017
Answered

Cancelar mi suscripción

  • October 19, 2017
  • 4 replies
  • 3775 views

Hola,

Hace rato que la suite me viene funcionando mal, he instalado productos de la competencia y funcionan de maravilla. Deseo cancelar mi suscripción pero cuando voy a administrar mi plan no me aparece Cancelar suscripcion

Tampoco puedo contactarme con un representante porque me dice que debo ir a administrar mi plan

Que puedo hacer?

    Correct answer Kanikas

    Hi AlexDeSalta,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Please go through the Adobe - Subscription Terms as well.

    Hope this helps!

    Thanks

    Kanika

    4 replies

    F
    Friendly_doer0101
    Participant
    March 12, 2021

    Lo resolví cancelando mi suscripción y volviéndola a pedir. 
    saludosy gracias!

    molguinm
    molguinm
    Participant
    February 23, 2018

    Hi, We need cancel subscription! to Adobe XD. but for my country  i dont have the cancel button.

    And i am trying in Contact customer care but its a Loop betwen screens.

    Please!!! I need cancel y suscription

      M
      marciak50188550
      Participant
      February 23, 2018

      alguien ha logrado dar de baja la suscripción???  es una porquería!!!  no te deja...

      A
      Alejandro EspecheAuthor
      Participant
      February 26, 2018

      Ponete en contacto con el servicio de atencion al cliente, porque es mentira que tenes el link de cancelar suscripción en tu cuenta.


      Yo lo hice via twitter y me pasaron el link

        Kanikas
        Community Manager
        KanikasCommunity ManagerCorrect answer
        Community Manager
        October 20, 2017

        Hi AlexDeSalta,

        Please contact the support through call/chat for the cancellation requests and the billing queries:

        Contact Customer Care

        **Be sure to remain signed in with your Adobe ID before accessing the link above**

        You may also refer to the help document below:

        https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

        Please go through the Adobe - Subscription Terms as well.

        Hope this helps!

        Thanks

        Kanika

        D
        DeDiego
        Participant
        February 10, 2018

        Hola Alex

        pudiste darte de baja? yo llevo dos meses intentándolo.

        A
        Alejandro EspecheAuthor
        Participant
        February 26, 2018

        Hola como estas, si, la única forma es ponerte en contacto con el servicio de atencion al cliente (la unica forma que logre fue por twitter).

        Ahora estoy usando otros productos y funcionan muy bien.

        Saludos

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