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Participant
October 16, 2018
Answered

Cancelation Fee and Refund?

  • October 16, 2018
  • 1 reply
  • 400 views

hi i was waiting on my student verification to start my account and adobe started it on the £26 monthly plan which i didnt want so i cancelled it to change it to the correct £16 a month and now it has given me a cancellation fee of £99 and the first months payment for no reason when i have an account with adobe. i am a new uni student and £99 is a large amount of money so could i get a refund  thank you

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Correct answer John T Smith

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
October 16, 2018

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html