canceled my free subscription and got charged

Forum|Forum|7 years ago
December 31, 2018
2 replies
358 views

I signed up for a month to month with Adobe, and when I went to canceled my subscription, they offered me two more months of free subscription. Realizing that i wasn't going to use it at all, I decided to cancel it. They then charged me $41 dollars for an early termination. It sounds like a scheme to me. What should I do since there is no way to contact anyone at adobe??????

Creative Cloud

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arij2010

Inspiring

Subscription paid monthly doesn't mean monthly contract .I think you had an annual subscription paid monthly and in this case an early termination applies a fees .

John T Smith

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

Unless you had a true MONTHLY subscription Re: Being charged for a full year when i'm on month-to-month payments? what you had was an ANNUAL subscription with monthly payments

Just like a car lease, you signed up for a year... and you pay a fee to cancel early

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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