Participant

Question

Canceled subscription but still being charged for monthly payment

Forum|Forum|9 years ago
January 4, 2017
2 replies
781 views

Last month, I canceled my subscription with Adobe but I checked my bank account today and it shows that they are still charging me. And on top of that, I now noticed that they had been charging 2 times every month for the past year. Does anyone know how I can get this figured out because I'm not trying to pay for something I don't even use anymore.

Creative Cloud

This topic has been closed for replies.

Jacques246544425gq4

Participant

I have the same problem. My reference is 74313282144100023097526. Help wil be much appreciated.

Community Expert

Community Expert

This is an open forum, not Adobe support... click below to contact Adobe staff to help

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Participant

Adobe support is no help at all. They don't know what to even look for. I need this to be resolved immediately!!!

Community Manager

Community Manager

Hi Edgar,

Do you have any case reference number for your interaction with support?

Regards,

Sheena