Cancellation

Question

Hello!I registered for a free 30 days trial account a few months ago for Photoshop, Light room, etc. When I decided to cancel, Adobe offered me another 3 months free trial which I accepted, thinking I would have more time to try it out for real, but I didn't... When I decided to cancel again, it was too late, the first payment had been already charged and now they ask 20$ to cancel, which I have no intention to pay considering that it wasn't clear in that 3 months offer email that after the first payment I would be stuck for a year. I tried to find an email for customer service or a phone number where I can talk to someone in French but it is impossible to find. Can anyone help me please? I would be very appreciated &#128578;

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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