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shannonb58738719
Participant
December 9, 2016
Question

Cancellation fee when I try to cancel my annual membership

  • December 9, 2016
  • 2 replies
  • 196 views

I've also encountered this problem and am only finding out after paying four $30 dollar payments. I'd like for my account to be canceled but they are charging a cancellation fee for a contract I never agreed to. Please cancel my subscription, this is something I have NEVER used since the first day of my free trial. Support was no help at all. My case number is 0220537133.

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 15, 2016

these are user to user forums.  most of us are not adobe employees/reps.

you can cancel yourself, Manage your Creative Cloud membership

or return to communicating with adobe reps, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 15, 2016

Very few people read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html

-Purchasing FAQ https://forums.adobe.com/thread/1926340

This is an open forum, not Adobe support... click below to contact Adobe staff to help

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http://helpx.adobe.com/x-productkb/global/service-ccm.html

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