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Participant
August 8, 2019
Question

cancellation of subscription

  • August 8, 2019
  • 3 replies
  • 166 views

I canceled my subscription within 14 days. Money did not return, what to do and when they should return it?

This topic has been closed for replies.

3 replies

Abambo
Community Expert
Community Expert
August 9, 2019

Refunds are processed manually and need some time to be done. Refunds are done to the same account that was used to take the subscription:

  • if PayPal it will be PayPal
  • if credit card it will be credit card
  • if debit card it will be the account connected to the debit card
  • etc.
ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
August 8, 2019

How long ago did you cancel?

A credit,  if one is owed to you, should appear on your next monthly bank or credit card statement.

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
August 8, 2019

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https://helpx.adobe.com/contact/support.html