Cancellation of Subscription

Forum|Forum|5 years ago
November 11, 2020
3 replies
493 views

I have requested cancellation of my subscription within the 14 days. It appears this has not happened and money has been taken from my card.

I have now reported my card as stolen and no further money can be taken. I have now attempted to cancel again and have been infomred of a £100+ cancellation fee. THIS WILL NOT BE PAID.

I want someone from Adobe to sort this issue out please.

Installation

This topic has been closed for replies.

Correct answer kglad

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

kglad

Correct answer

Community Expert

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

A

Anonymous

The chat is basically a robotic piece of junk. It just leads me back to the cancellation fee page - sorry not good enough!

What sort of customer service is that?

kglad

Community Expert

follow the suggested steps below to reach a human.

A

Anonymous

Well money has been taken from my card and my bank have now cancelled the card so no further money can be taken.

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