Cancellation of Subscription

Forum|Forum|5 years ago
November 11, 2020
3 replies
491 views

I have requested cancellation of my subscription within the 14 days. It appears this has not happened and money has been taken from my card.

I have now reported my card as stolen and no further money can be taken. I have now attempted to cancel again and have been infomred of a £100+ cancellation fee. THIS WILL NOT BE PAID.

I want someone from Adobe to sort this issue out please.

Installation

This topic has been closed for replies.

Correct answer kglad

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

kglad

Correct answer

Community Expert

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

A

Anonymous

The chat is basically a robotic piece of junk. It just leads me back to the cancellation fee page - sorry not good enough!

What sort of customer service is that?

kglad

Community Expert

follow the suggested steps below to reach a human.

A

Anonymous

Well money has been taken from my card and my bank have now cancelled the card so no further money can be taken.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded