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banp21204863
banp21204863
Participant
January 29, 2018
Answered

Cancellation option

  • January 29, 2018
  • 3 replies
  • 1486 views

Hi , I am trying to cancel my membership so I went to manage account then to manage plan , but i cant see any cancellation option, please help. thanks 

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

Hi Ban,

Would you like to cancel the subscription of Creative Cloud Photography plan purchased on 28 Jan 2018? Please confirm.

Once cancelled,  the CC will stop working.

Thanks

Rajashree

3 replies

abdulrahmana60321350
abdulrahmana60321350
Participant
March 2, 2018

Confirmed.

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
March 3, 2018

Hi Abdul,

Please check your PM.

Regards

Rajashree

abdulrahmana60321350
abdulrahmana60321350
Participant
February 25, 2018

hello there,

I am trying to cancel my membership so I went to manage account then to manage plan, but I can't see any cancellation option, please help me. thanks

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 25, 2018

abdulrahmana60321350  schrieb

hello there,

I am trying to cancel my membership so I went to manage account then to manage plan, but I can't see any cancellation option, please help me. thanks

Is your payment up to date?

Does your plan allow canceling at this point?

I can alert staff to help you with it.

    abdulrahmana60321350
    abdulrahmana60321350
    Participant
    February 25, 2018

    Yas my payment is up to date.

    I’m not sure if my plan allowed me to cancel at this stage.

    Thank you for helping me.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 29, 2018

    If your payment is up to date and your contract allows early cancelling then it should be possible.

    Do you have month by month or did you buy a year membership? If the latter: there will be a canceling fee.

    Do you want staff to investigate this?

    banp21204863
    banp21204863Author
    Participant
    February 7, 2018

    Hello, yes my payment is up to date and my contract allows early cancellation, I have month by month membership .

    "Cancellation
    We’d hate to see you go, but if you cancel within the first 14 days, we’ll give you a full refund. If you want to cancel your one-year commitment after that, you’ll be billed 50% of your remaining contract obligation. You can also opt out of the auto-renewal plan at any time to stop future automatic renewals. To cancel your commitment or to opt-out of the auto-renewal plan, just call Customer Support."

    Yes please I want staff to investigate on this issue as my 14 days period will end within few days

    Thank you

    Ban

    Rajashree Bhattacharya
    Rajashree BhattacharyaCorrect answer
    Legend
    February 8, 2018

    Hi Ban,

    Would you like to cancel the subscription of Creative Cloud Photography plan purchased on 28 Jan 2018? Please confirm.

    Once cancelled,  the CC will stop working.

    Thanks

    Rajashree

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