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rachelz37552894
rachelz37552894
Participant
May 7, 2019
Question

Cancelled Free Trial, still got charged for it?

  • May 7, 2019
  • 3 replies
  • 391 views

I downloaded the free trial for Aftereffects to finish off a homework assignment. I clearly remember cancelling it a couple days later. Why am I still being charged?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 20, 2019

Log-in to Adobe Account at link below and click on Plan details to confirm your plan's status.  Maybe the trial was canceled and you're paying for something other than After Effects CC?

Adobe Account

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 20, 2019

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Mylenium
Mylenium
Legend
May 7, 2019

You have to contact sales support via chat, phone, Twitter. We can't do anything for you in such matters here on the forum.

Mylenium

emilyr509663299
emilyr509663299
Participant
July 17, 2019

i have the same issue and can never get a hold of anyone via the chat method. what do I do from here?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 17, 2019

How to cancel your Adobe Creative Cloud plan or membership

ABAMBO | Hard- and Software Engineer | Photographer
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