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J
JacquiMac1
Participant
June 26, 2017
Answered

Cancelled Indesign CC subscription, is preventing my CS6 from working

  • June 26, 2017
  • 2 replies
  • 646 views

I have a corporate licenced Adobe Design and Web  Premium CS6 on my computer, I subscribed to Indesign CC for a few months and no longer needed the subscription, so I have cancelled it. My Indesign CS6 worked perfectly while I had the CC subscription. All my Adobe CS6 programmes are working perfectly except for my InDesign CS6. When I click on the CS6 Indesign icon it asks me to register the product, it does not need to be registered, it is registered. Please, can you help!

    This topic has been closed for replies.
    Correct answer kglad

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    use the uninstallers to uninstall your cs6

    clean your cs6 per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer (don't skip this)

    reinstall your cs6

    [moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

    2 replies

    A
    andrearoze12345
    Participant
    March 8, 2020

    This answer doesn't work. I tried talking with support at adobe and they will only tell you that it's an old product and they won't support it, OR any questions about it, and to go to the forum to maybe find an answer. Besides rude, how unprofessional it that?  

    T
    Test Screen Name
    Legend
    March 8, 2020

    "This answer doesn't work." Did you try all of the steps (you can't skip any)? The key is you must get rid of every trace of CC, including files you could not find, because CC takes over licensing of CS6; then get CS6 again.

     

    " tried talking with support at adobe and they will only tell you that it's an old product and they won't support it, "

    This seems a professional answer correctly reflecting their long stated position. CS6 reached end of life for support five years after its first release, so they are following Adobe's procedures to tell you so.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 26, 2017

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    use the uninstallers to uninstall your cs6

    clean your cs6 per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer (don't skip this)

    reinstall your cs6

    [moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

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