Cancelled my subscription in hopes that i could change plans from what i had to something different

Question

I recently cancelled my subscription in order to change plans. As my subscription is marked as cancelled now I dont have the option to change plans. When i go to upgrade or change plans, it doesnt work. What are my options here? Do i choose to create another account? Will i still be charged on the account i cancelled? I really need the programs in the new plan, and i need a fix for this asap.

kglad · Accepted Answer

The problem is that my subscription is cancelled. Customer support told me they could cancel my subscription without charging me for the remaining time (the fee when you cancel before one year has passed). I do not know if i will be charged next month for the plan i had, or if i am safe to create a new account, and purchase a new plan with that one.

at least one of your previous two messages must be incorrect.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad · Answer

start a new plan, https://creative.adobe.com/plans

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