What it says on the tin, I cancelled because I no longer need it, went through all the options, everything said it was inactive and now it's automatically signed me up for another year and I have to pay to cancel again.
What do I do? I had no option to stop it from reactivating.
for others (and possibly the op), always check your account to verify changes, you thought were made, were actually completed; https://account.adobe.com
once the changes are confirmed in your account, you have proof of what you did. even if there's an adobe error afterwards, contacting support results in a quick fix.
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