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Participant
March 30, 2019
Question

Cancelled Subscription Still Attracts Direct Debit Attempts

  • March 30, 2019
  • 1 reply
  • 497 views

I cancelled my CC subscription but Adobe continues to attempt to direct debit funds.

Fortunately my credit card has expired but I am being bombarded by emails to fix it up.

How do I stop this?

Hopefully someone from Adobe will answer as all other attempts to contact them have failed..

Thanks

Mal

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
March 30, 2019

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

March 30, 2019

love it thank for the valuable information…

kglad
Community Expert
Community Expert
March 30, 2019

you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)