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barker85
Known Participant
January 4, 2022
Question

Cancelling / Fee

  • January 4, 2022
  • 1 reply
  • 261 views

Hello,

My "annual plan paid monthly" plan renews tomorrow. I want to cancel it, yet it this is saying I need to pay a cancellation fee (£9.89) for ending early, which is absurd as it's only one day early and tomorrow it will renew.

I have tried to contact a human being at Adobe customer service to ask about this but there doesn't seem to be live chat any more.

Any help is greatly appreciated.

Thanks

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 4, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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barker85Author
Known Participant
January 4, 2022

Thanks, but I've tried that link in two different browsers and there is no chat option--all attempts to find it just circle back to online help pages. And unfortuantely there is no phone line for England

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
January 4, 2022

Did you turn off all your ad blockers, script blockers, pop-up blockers, and tracker and cookie blockers? 

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