Cancelling my annual Premiere Pro subscription

Forum|Forum|7 years ago
January 14, 2019
4 replies
349 views

Hi Adobe,

I want to cancel my annual Premiere Pro subscription that's up for renewal on 13 Feb 2019. I cannot connect to your chat as it just kicks me before I can have a conversation and thanks me for my time, your phone does not answer and I cannot cancel it on my account alone - I am told to contact your help desk.

Your prompt response would be much appreciated.

Thanks.

Creative Cloud

This topic has been closed for replies.

P

paulab21876662

Participant

Yes I have given card number

P

paulab21876662

Participant

I have the same problem

bucksommerkamp

Community Expert

(This is a user-to-user forum; please contact Adobe directly as they cannot cancel your subscription from this forum)

Creative Cloud support (all Creative Cloud customer service issues)

Contact Customer Care

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

PMP MarketingAuthor

Participant

Thanks but it doesn't solve my issue. The option to cancel is not there after following those instructions. I cannot contact Adobe directly as they do not answer the phone, they do not use chat and I cannot cancel via my log-in so I'm stuck, which is why I posted here as a final resort.