Skip to main content
M
melissas57751776
Participant
May 5, 2020
Answered

Cancelling my FREE 7 day Photoshop trial but still want to keep my DC Pro monthly subscription

  • May 5, 2020
  • 3 replies
  • 1273 views

I just joined the 7 day adobe free 7 day trial for photosop and have an existing DC Pro montly subscripton taht I want to keep.  I have been into manage accounts and it only shows my regular monthly DC Pro account which I want to KEEP - can not see anywhere how to CANCEL my photoshop trial only BUY NOW which I DO NOT want to do!!  Seems very easy to select BUY NOW but diffuclt to cancel.  many thanks Melissa 

    Correct answer Ani*Adobe

    Hi there,

     

    I checked your file and do not see any trial attempts. Please private message me the copy of email you received after you started the Photoshop trial and I will further assist.

     

    ^Ani

    3 replies

    M
    melissas57751776Author
    Participant
    May 5, 2020

    thank you so sorry not sure what moved to get started means as just checked my menu dashboard wtihin my adboe page and can't see anything that says get started to click on and see my free trials to then cancel - no worries though - it is new for me, sure I will work it out.  thank you

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity ManagerCorrect answer
    Community Manager
    May 5, 2020

    Hi there,

     

    I checked your file and do not see any trial attempts. Please private message me the copy of email you received after you started the Photoshop trial and I will further assist.

     

    ^Ani

    Akash Sharma
    Akash Sharma
    Legend
    May 5, 2020

    Moved to Get-Started

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices