Cancelling Nightmare

Question

I used this product once in Novemeber of 2020. In January/February of 2021, I noticed I was getting charged every month and contacted adobe support on the computer to help cancel. He told me I couldn't without paying the rest of what was needed to fulfill the annual plan, plus an extra fee, so I was just going to let it run out for the year so I did not have to pay extra. He told me once the year was over, the plan would be over as well. I just recently noticed my account has been STILL been getting charged every month. I have tried contacting support and I have reached not one employee yet and still trying. I am at a loss for options and do not know what to do. If anyone can help me that would be great.

John T Smith · Answer

>told me once the year was over, the plan would be over as well

No... your subscription automatically renews until you cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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