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SergiiMashevskyi
Participant
May 15, 2020
Question

Cancelling Photoshop

  • May 15, 2020
  • 3 replies
  • 767 views

I have small question - why I need to pay 43$ for Air? I mean - I cancel Photoshop License, which I actualy don't use, and I need to pay more 43$ for earlyng something... What is this - some one know?
Thank you.

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3 replies

Legend
May 16, 2020

Because you promised to pay for the year. Some people like to ignore promises that we not convenient, but contracts don’t work that way. Very generously, Adobe do give a discount on the price left if you cancel early. 

Abambo
Community Expert
Community Expert
May 16, 2020

You have an annual contract and you want to cancel early. In the terms you acknowledged is a provision saying that you ha.ve an annual contract paid monthly. If you want to cancel early, you need to pay half of the remaining due. Standard conditions for such contracts. Contact customer support:

 

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
SergiiMashevskyi
Participant
May 15, 2020

During Covid 19 - this is at least cruel!