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keegan33
keegan33
Participant
September 4, 2014
Question

Cannot access my company's Creative Cloud apps

  • September 4, 2014
  • 1 reply
  • 144 views

I have a personal copy of CS4 on my machine, and then accepted an invitation to use my company's Creative Cloud account.  However, when I try to open an application (ie Photoshop), I'm taken to a webpage to "buy now" or "use trial version".  Why is this happening?  I should be able to use my company's Creative Cloud account.  Is my personal copy of CS4 causing some sort of issue?   Thanks for your help!

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1 reply

Atul_Saini
Atul_Saini
Legend
September 5, 2014

Hi keegan33,

Kindly install the Creative Cloud desktop app from the below mentioned link and try to install the software after it.

Link : Free Creative Cloud | Download Adobe Creative Cloud free trial

for more info in install and updates : Creative Cloud Help | Install, update, or uninstall apps

Thanks,

Atul Saini

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