Cannot access one CC app
Seven or eight weeks ago I lost access to Photoshop, one of my CC apps. I just spoke with an Adobe tech support person -- perhaps the 4th or 5th one? -- who explained that if I had the serial number to my version of Photoshop from 2007, I could attempt to register that with my CC account.
I've posted on this forum*, and the Photoshp forum, about this problem, and one expert concluded:
i don't think i've every seen this before. it looks like your perpetual license took over your subscription license. the opposite (cc subscription taking control over perpetually licensed apps) was a very common problem.
Yes, I'm running an old OS (Mac 10.13.6) and I'm talking about Photoshop 2015.5.
I have old software boxes, for Photoshop 5 (1998), CS 3, CS 5.5 and I burned a DVD-ROM of my CS6 install file. I have receipts for various purchases, and serial numbers going way back -- but not the one this dude was looking for.
I see that the version of Photoshop released in 2007 was CS3 -- but my "Design Standard" serial number, which did include Photoshop (along with InDesign, Illustrator and Acrobat) is not the one he was looking for (he claimed to have only the last four digits of all my registrations).
THIS IS INSANE -- even he agreed.
But he suggested I post a new thread here, and ask for an Adobe® forum expert to weigh in. Here I am. If you have an answer, please help.
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