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jacqueline26780022mgj8
Participant
October 25, 2022
Question

Cannot activate Creative Cloud after payment

  • October 25, 2022
  • 1 reply
  • 118 views

We payed for Adobe Creative Cloud, but we lost the right login information to active the downloaded Creative Cloud software. We have an Objectnumber on the invoice with codes PHTL,ALL, MPL, ERR12,MUE,001,N/A, 1YR PRPD. Where can we find help?

 

Best regards Harry & Jacqueline

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1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 25, 2022

Hi @jacqueline26780022mgj8,

Please contact support by following the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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