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M
MatiHalek
Participant
February 23, 2024
Question

Cannot activate CS6 Design & Web Premium - it shows no internet while TLS 1.2 is enabled

  • February 23, 2024
  • 1 reply
  • 732 views

I'm struggling for the second week with trying to activate it my Adobe CS6 Design & Web Premium license on Windows Vista (I know that's old and unsupported OS, but for some reasons I have to install it on it).
It always shows no Internet connection, even though I have TLS 1.2 enabled in Internet options. Offline activation does not work because it is an "upgrade key", I also need to provide a license for the CS5 product, and there is no such option there. The key definitely works because it activates on Windows 11 (but I had to cancel because I need to install it on Vista). So I understand that there is no chance of successful activation in 2024?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 23, 2024

    adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

     

    if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

     

    or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

     

    M
    MatiHalekAuthor
    Participant
    February 23, 2024

    My default browser supports TLS 1.3, even old Internet Explorer 9 shows support for TLS 1.2 (however all cipher suites are marked "weak" or "insecure"). I see both logos when clicking link in given article. Offline activation would be the best in this situation, but unfortunately it doesn't work because this activation requires a key for an earlier version of CS5, this is an upgrade, and unfortunately it seems that offline activation doesn't understand this

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 23, 2024

    do you have the previous version and serial number?

     

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