Cannot cancel my CC subscribtion that will be renewed soon

Forum|Forum|7 years ago
April 1, 2019
1 reply
203 views

Hi,

My yearly subscription will be renewed on 14.04 and I do not want to renew but cannot cancel it.

Chat does not work (service unavailable)... cannot dial the # given as it is an international number. And as far as i can see there is no other way to cancel it.

This topic has been closed for replies.

kglad

Community Expert

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

A

Anonymous

hi, thanks for your answer but the problem is that the chat service is always unavailable (even in business hours).

and the other option is to call the given number which it is an international number and my line is closed to international calls (and i do not want to open)

so is there any other option?

p.s my subscription will end on 14.04 so i need to cancel it asap

Abambo

Community Expert

Did you set the correct region?

(Yes, some regions are served from an international location. For English service, I get a UK or Ireland number for my region)

Does your Customer care screen looks like this:

?

ABAMBO | Hard- and Software Engineer | Photographer

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