CANNOT CANCEL MY TEAM PLAN

Question

Adobe, please don't move my post like you did the last one.

I have been trying to cancel my team plan for months I have spent hours, on the phone and sending emails to adobe support, since there is no online option to do it.

On 31^st of January 2018 I have cancelled over the phone my team plan for all applications ($A101.19) and ordered a plan for a single app (Indesign) and a Photograpgy Plan (I don't need all apps anymore)

.

From that moment on I should have been charged A$42.88 a month. Not only I am still being charged for the team plan (just got an email with September invoice) but I am also charged $42.88 for In-Design and Photography packages.

Adobe support, pull your finger out. How many more hours will I have to spend to get it cancelled and get a refund? I can't even delete my card details on your website which I think is against the law.

Regards,

Jakub

John T Smith · Accepted Answer

This is a public forum, not the link to Adobe support

-other users here can't help with that problem

-only Adobe will be able to help with your cancel issue

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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