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YanaSmakula
Participant
November 14, 2016
Answered

Cannot Cancel Subscription

  • November 14, 2016
  • 3 replies
  • 3038 views

My Premiere Pro subscription should end today 14/11/16. I was registered as user in Ukraine, now I've moved to the US and purchased another plan here.

My previous account (that I want to cancel) says that subscription should be renewed manually (so no automatic renewal option) and I did nothing to renew it.

BUT still Adobe tries to charge my card!

AND!!!!

I tried to cancel it  in advance but there is no option to Cancel my subscriptions in my account!

In manage account setting I can only change address, payment type and see latest transactions.

I have 2 subscriptions there and I can't change/cancel them.

I can try to change payment method in 1 that all I can to to avoid credit card to be charged for serviced I do not want anymore but on the second one I can do NOTHING!

When I try to change payment method, see transaction history, change address it just says : Error please use back in your browser.

Ошибка:

В настоящий момент мы не можем выполнить указанное действие. Примите наши извинения за причиненные неудобства. Мы получили уведомление и стараемся исправить данную ситуацию как можно скорее. Нажмите кнопку "назад" (back) Вашего браузера и повторите попытку позже или выполните другое действие.

Неверный номер:  PMT_000008

This topic has been closed for replies.
Correct answer Tanusree

Hi,

I am so sorry for the inconvenience causing you!

Please  go to adobe.com website , Sign In using your Adobe ID & Password.

Go to Manage account , on the left hand side of the screen , you will be able to see an option  to choose region.

Please select US from the options.

3 replies

Tanusree
Community Manager
TanusreeCommunity ManagerCorrect answer
Community Manager
November 14, 2016

Hi,

I am so sorry for the inconvenience causing you!

Please  go to adobe.com website , Sign In using your Adobe ID & Password.

Go to Manage account , on the left hand side of the screen , you will be able to see an option  to choose region.

Please select US from the options.

Y
YanaSmakulaAuthor
Participant
November 14, 2016

Thanks, chatting now.

Tanusree
Community Manager
TanusreeCommunity Manager
Community Manager
November 14, 2016

Hi,

Please follow this in the below mentioned  screenshot:

Y
YanaSmakulaAuthor
Participant
November 14, 2016

It forwards me to russian support. I am in the US and account registered in Ukraine so no idea why I should speak to Adobe in Russia (at least all pages are in russian).

And in that page - Chat is closed and phone is available only from 9 til 17-00 by MSK.

Tanusree
Community Manager
TanusreeCommunity Manager
Community Manager
November 14, 2016

Hi,

Please contact our support team, follow this link Contact Customer Care, Sign In using your Adobe ID & check on "Still need help? Contact us" button to initiate the chat.

Let us know if this helps!

Y
YanaSmakulaAuthor
Participant
November 14, 2016

Tried but can't do that.

There are two unavailable options for me there:

1. Chat but It says - Chat is closed.

2. Phone - Phone calls can be answered during day by MSK time, and I am in the US now and time difference is 11 hours. And it will be long distance call for me, with all waiting stuff I suppose it will be not cheap.

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