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Ángel5CAE
Participant
November 3, 2021
Question

Cannot connect to Adobe servers

  • November 3, 2021
  • 1 reply
  • 358 views

I download the executable to install LightRoom Classic and but the dialog box appears with this message:

 

Cannot connect to Adobe servers. Please check your firewall settings and try again in a few minutes.

 

I have Winows 10, I have disabled the Firewall and the antivirus and nothing.
I can't install any app, please help!

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 3, 2021

Angel, did you encounter any errors while implementing the solutions listed in https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html? Also, did you have any questions about the steps to resolve most connection errors at https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html?

    Á
    Ángel5CAEAuthor
    Participant
    November 11, 2021

    I have already tried everything that appeared in those links. Unsuccessfully.

    I have a windows 10 on a not very new pc

    Processor: Intel (R) Core (TM) i7 CPU 920 @ 2.67GHz
    Ram: 12.0 GB
    Graphics: AMD Radeon HD 5700 Series 1Mb

    but I think they are required enough

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 11, 2021

    Ok, Angel, it looks like you have already canceled your newly purchased Photography plan. If you want additional assistance resolving the computer's inability to contact us, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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