Cannot contact Adobe. Where is the chat?

Question

Hello, I have a really specific but really important question about my account. I am going round in circles on this website, and just getting lists of questions that are not my question, with no option to actually speak to anyone. This page https://helpx.adobe.com/contact/what-contact-options.html repeatedly lists options of phone, chat or forum, but only the forums have live links. "Contact us" leads to menues and Q&As but not to a way to actually "contact Adobe". Adobe has turned its empire into a "subscription model" but then treats customers as if they made a one-off purchase. I recall it was SO EASY to talk to someone when I first signed up. But now seemingly impossible.

Any ideas / suggestions appreciated. Thanks.

PS: I cannot post this without selecting one of 6 topics below, NONE of which are relevant to my problem. So much for articial intelligence.

John T Smith · Answer

Note the two things you MUST do...Be sure to remain signed in with your Adobe ID before accessing the linkDo be aware that Adobe's staffing is impacted by the virus, so wait times are long-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups-you MUST also allow 'cookies' in your web browser for the link to workThis link will go directly to the chat optionType "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning type in the word Agent without the quote " " markshttps://helpx.adobe.com/contact.html?rghtup=autoOpen- or by telephone https://helpx.adobe.com/contact/phone.html.Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded