Skip to main content
O
Office Manager_06252021
Participant
June 25, 2021
Question

Cannot deactivate - Adobe not connecting to it's website

  • June 25, 2021
  • 1 reply
  • 262 views

We have two licenses for Adobe CS5 which were installed into two of our older systems. We want to permanently deactivate those licenses to install and re-activate them on two new systems.

However, when we try to deactivate, Adobe wont connect to its website to finish the process.

 

After looking at all possible solutions, the plausible reason is that our network administrator’s proxy setting are blocking Adobe. We need assistance in unblocking that and deactivating the licenses.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 25, 2021

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices