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Anne Doubilet
Anne Doubilet
Participant
March 18, 2016
Question

Cannot download CC 2015 upgrades to Photoshop & Lightroom--keep getting error U44M1P7--what is this?

  • March 18, 2016
  • 3 replies
  • 419 views

Error U44M1P7 still occurs when trying to update LR & PS even after Adobe tech help reinstalled both LR & PS from prodesigntools.com. Anyone else have this problem and how to solve it? Adobe tech help did not fix it.

This topic has been closed for replies.

3 replies

moonlitmedia
moonlitmedia
Participating Frequently
March 31, 2016

I've done all of this and I am still not able to download the update.

Update Failed

Errors encountered during installation. (U44M1P7) More details.

03/15/16 16:45:17:007 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 720427 | ************************* START Adobe Setup *************************

03/15/16 16:45:17:007 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 720427 | Adobe Setup Version: 3.5.0.205

03/15/16 16:45:19:290 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Inside hdpimCreateSession

03/15/16 16:45:19:290 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Entering into 'createHDPIMSession'

03/15/16 16:45:19:290 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | new session '70E86DAD-7E61-4D43-A64C-9AF1420FE671' created

03/15/16 16:45:19:290 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Exiting hdpimCreateSession, new session ID is '70E86DAD-7E61-4D43-A64C-9AF1420FE671'

03/15/16 16:45:19:669 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Inside hdpimUnInstallProduct for sapcode 'ILST' and version '19.2.1'

03/15/16 16:45:19:689 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Populating un-install data from database HDPIM.db

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Sorting packages to Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Selecting packages to Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: ColorRecommendedNA Version: 1.0.1) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: ColorExtraSettingsJA Version: 1.0.0) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: ColorExtraSettingsEU Version: 1.0.0) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: ColorCommon Version: 1.0.1) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 720481 | Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147) selected for Uninstall

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Exiting hdpimUnInstallProduct, uninstall request accepted/rejected with status '112'

03/15/16 16:45:19:697 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: ColorRecommendedNA Version: 1.0.1)

03/15/16 16:45:19:859 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: ColorRecommendedNA Version: 1.0.1), Time taken '0' sec

03/15/16 16:45:19:859 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0)

03/15/16 16:45:19:917 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0), Time taken '0' sec

03/15/16 16:45:19:917 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0)

03/15/16 16:45:19:982 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0), Time taken '0' sec

03/15/16 16:45:19:982 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: ColorCommon Version: 1.0.1)

03/15/16 16:45:20:051 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: ColorCommon Version: 1.0.1), Time taken '1' sec

03/15/16 16:45:20:051 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147)

03/15/16 16:45:20:215 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147), Time taken '0' sec

03/15/16 16:45:20:215 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111)

03/15/16 16:45:20:514 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111), Time taken '0' sec

03/15/16 16:45:20:514 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Starting 'UN-INSTALL' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147)

03/15/16 16:45:24:963 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 720773 | Completed 'UN-INSTALL' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147), Time taken '4' sec

03/15/16 16:45:25:430 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 720772 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

03/15/16 16:45:25:553 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Inside hdpimTerminateSession

03/15/16 16:45:25:579 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 720481 | Exiting hdpimTerminateSession, successfully closed session '0'

03/15/16 16:45:25:586 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 720427 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

03/15/16 16:45:25:586 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 720427 | *************************  END Adobe Setup  *************************

03/15/16 16:47:03:226 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 729127 | ************************* START Adobe Setup *************************

03/15/16 16:47:03:226 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 729127 | Adobe Setup Version: 3.5.0.205

03/15/16 16:47:06:552 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Inside hdpimCreateSession

03/15/16 16:47:06:552 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Entering into 'createHDPIMSession'

03/15/16 16:47:06:552 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | new session '9AF1BF24-D043-4BC9-9703-9DC93B46E016' created

03/15/16 16:47:06:552 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Exiting hdpimCreateSession, new session ID is '9AF1BF24-D043-4BC9-9703-9DC93B46E016'

03/15/16 16:47:06:561 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Inside hdpimInstallProduct for sapcode 'ILST' and version '19.2.1'

03/15/16 16:47:06:561 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Starting install Workflow

03/15/16 16:47:06:561 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Populating install data from Application JSON

03/15/16 16:47:06:563 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Product (Name = Adobe Illustrator CC 2015, SapCode=ILST, Version=19.2.1) will be installed on machine

03/15/16 16:47:06:564 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Populating un-install data from database HDPIM.db

03/15/16 16:47:06:564 | [WARN] |  | HDSetup | OOBEUtils | StringUtils |  | OOBEUtils | 729154 | Invalid arguments to utilDecodeBase64Data.

03/15/16 16:47:06:566 | [WARN] |  | HDSetup | OOBEUtils | StringUtils |  | OOBEUtils | 729154 | Invalid arguments to utilDecodeBase64Data.

03/15/16 16:47:06:566 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Sorting packages to install

03/15/16 16:47:06:567 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Selecting packages to install

03/15/16 16:47:06:567 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147) selected for install

03/15/16 16:47:06:568 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111) selected for install

03/15/16 16:47:06:568 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147) selected for install

03/15/16 16:47:06:569 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: ColorCommon Version: 1.0.1) selected for install

03/15/16 16:47:06:570 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: ColorExtraSettingsEU Version: 1.0.0) selected for install

03/15/16 16:47:06:570 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: ColorExtraSettingsJA Version: 1.0.0) selected for install

03/15/16 16:47:06:571 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Package (Name: ColorRecommendedNA Version: 1.0.1) selected for install

03/15/16 16:47:06:571 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 729154 | Install workflow started successfully

03/15/16 16:47:06:571 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147)

03/15/16 16:47:06:572 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Exiting hdpimInstallProduct, install request accepted/rejected with status '111'

03/15/16 16:47:06:572 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147) Download info - DownloadSize: 457586995, DownloadPath:'/tmp/49ACFECF-3D4B-45CF-ABE2-D51AFAE44B40'

03/15/16 16:47:57:531 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147)

03/15/16 16:47:57:550 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147), Time taken '51' sec

03/15/16 16:47:57:550 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111)

03/15/16 16:47:57:551 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111) Download info - DownloadSize: 1308, DownloadPath:'/tmp/629C3712-1569-490D-8E1C-DEF12C89DA95'

03/15/16 16:47:57:562 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:47:57:562 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147) Extract info - ExtractSize: 1089387699, ExtractPath:'/.adobeTemp/B5899DED-AFA5-4EF1-A436-3D0E8DEF16F5'

03/15/16 16:48:00:265 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111), Time taken '3' sec

03/15/16 16:48:00:265 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147)

03/15/16 16:48:00:266 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147) Download info - DownloadSize: 51209689, DownloadPath:'/tmp/D074E816-7F7D-477A-B56E-A1B543899F31'

03/15/16 16:48:09:911 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147), Time taken '9' sec

03/15/16 16:48:09:911 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: ColorCommon Version: 1.0.1)

03/15/16 16:48:09:912 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: ColorCommon Version: 1.0.1) Download info - DownloadSize: 8353472, DownloadPath:'/tmp/BEC762CD-5B67-4C61-89D7-AB42C7E82655'

03/15/16 16:48:13:237 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: ColorCommon Version: 1.0.1), Time taken '4' sec

03/15/16 16:48:13:237 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0)

03/15/16 16:48:13:237 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: ColorExtraSettingsEU Version: 1.0.0) Download info - DownloadSize: 1480729, DownloadPath:'/tmp/96825436-424D-44DE-B1B3-3064E15814F1'

03/15/16 16:48:16:023 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0), Time taken '3' sec

03/15/16 16:48:16:023 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0)

03/15/16 16:48:16:023 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: ColorExtraSettingsJA Version: 1.0.0) Download info - DownloadSize: 1895750, DownloadPath:'/tmp/DD3DF8F1-F5FE-48CB-A0C3-1F07671F7CBA'

03/15/16 16:48:18:440 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0), Time taken '2' sec

03/15/16 16:48:18:440 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Starting 'DOWNLOAD' task for Package (Name: ColorRecommendedNA Version: 1.0.1)

03/15/16 16:48:18:440 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 729513 | Package (Name: ColorRecommendedNA Version: 1.0.1) Download info - DownloadSize: 1643965, DownloadPath:'/tmp/9009635E-51E7-4BE3-858E-4543E8B30903'

03/15/16 16:48:21:241 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729513 | Completed 'DOWNLOAD' task for Package (Name: ColorRecommendedNA Version: 1.0.1), Time taken '3' sec

03/15/16 16:49:01:770 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147), Time taken '64' sec

03/15/16 16:49:01:770 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111)

03/15/16 16:49:01:770 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147)

03/15/16 16:49:01:770 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:49:01:770 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111) Extract info - ExtractSize: 0, ExtractPath:'/.adobeTemp/4E3D92E9-7EBE-4160-AC73-6B6D87A9A05C'

03/15/16 16:49:01:796 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111), Time taken '0' sec

03/15/16 16:49:01:796 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147)

03/15/16 16:49:01:796 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:49:01:796 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147) Extract info - ExtractSize: 55106601, ExtractPath:'/.adobeTemp/0F2FA852-D386-41BC-8EF2-A907EDFB429D'

03/15/16 16:49:07:630 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147), Time taken '6' sec

03/15/16 16:49:07:630 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: ColorCommon Version: 1.0.1)

03/15/16 16:49:07:631 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:49:07:631 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: ColorCommon Version: 1.0.1) Extract info - ExtractSize: 11945416, ExtractPath:'/.adobeTemp/6E96D011-D106-4A51-9613-9D0AA4F147EF'

03/15/16 16:49:09:382 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: ColorCommon Version: 1.0.1), Time taken '2' sec

03/15/16 16:49:09:382 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0)

03/15/16 16:49:09:398 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:49:09:398 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: ColorExtraSettingsEU Version: 1.0.0) Extract info - ExtractSize: 2023544, ExtractPath:'/.adobeTemp/AA8AB1FD-9DC0-4BF6-96E3-93843558E817'

03/15/16 16:49:09:874 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0), Time taken '0' sec

03/15/16 16:49:09:874 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0)

03/15/16 16:49:09:874 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:49:09:875 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: ColorExtraSettingsJA Version: 1.0.0) Extract info - ExtractSize: 2866988, ExtractPath:'/.adobeTemp/FE68FA7E-087B-467F-8D00-0995D07BD2E0'

03/15/16 16:49:10:075 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0), Time taken '1' sec

03/15/16 16:49:10:076 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Starting 'EXTRACT' task for Package (Name: ColorRecommendedNA Version: 1.0.1)

03/15/16 16:49:10:076 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Setting file open option to false in the unzipper

03/15/16 16:49:10:076 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 729514 | Package (Name: ColorRecommendedNA Version: 1.0.1) Extract info - ExtractSize: 2390004, ExtractPath:'/.adobeTemp/AB9F6BFA-BE39-443C-B281-7A836F51F021'

03/15/16 16:49:10:488 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729514 | Completed 'EXTRACT' task for Package (Name: ColorRecommendedNA Version: 1.0.1), Time taken '0' sec

03/15/16 16:49:10:941 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: AdobeIllustrator19-Core Version: 19.2.1.147), Time taken '9' sec

03/15/16 16:49:10:941 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111)

03/15/16 16:49:11:060 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: AdobeIllustrator19-Settings Version: 19.2.0.111), Time taken '1' sec

03/15/16 16:49:11:060 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147)

03/15/16 16:49:11:250 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: AdobeIllustrator19-en_US Version: 19.2.1.147), Time taken '0' sec

03/15/16 16:49:11:250 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: ColorCommon Version: 1.0.1)

03/15/16 16:49:13:074 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: ColorCommon Version: 1.0.1), Time taken '2' sec

03/15/16 16:49:13:074 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0)

03/15/16 16:49:13:329 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: ColorExtraSettingsEU Version: 1.0.0), Time taken '0' sec

03/15/16 16:49:13:329 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0)

03/15/16 16:49:13:555 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: ColorExtraSettingsJA Version: 1.0.0), Time taken '0' sec

03/15/16 16:49:13:555 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Starting 'INSTALL' task for Package (Name: ColorRecommendedNA Version: 1.0.1)

03/15/16 16:49:13:678 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 729515 | Completed 'INSTALL' task for Package (Name: ColorRecommendedNA Version: 1.0.1), Time taken '0' sec

03/15/16 16:49:14:525 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 729512 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 2 warnings(s)

WARN: Invalid arguments to utilDecodeBase64Data.

WARN: Invalid arguments to utilDecodeBase64Data.

-------------------------------------------------------------------------------------

03/15/16 16:49:17:212 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Inside hdpimTerminateSession

03/15/16 16:49:17:223 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 729154 | Exiting hdpimTerminateSession, successfully closed session '0'

03/15/16 16:49:17:243 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 729127 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 2 warnings(s)

WARN: Invalid arguments to utilDecodeBase64Data.

WARN: Invalid arguments to utilDecodeBase64Data.

-------------------------------------------------------------------------------------

03/15/16 16:49:17:277 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 729127 | *************************  END Adobe Setup  *************************

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 18, 2016

U44.. update error http://forums.adobe.com/thread/1289956 may help

Ned Murphy
Ned Murphy
Legend
March 18, 2016

U44M1P7 - Updates : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

        .... a solution of this problem.

        1. Launch any of CC App (Photoshop, Illustrator, etc)

        2. Go to the HELP -> UPDATES

        3. It will start Adobe Aplication Manager, then UNCHECK ALL of Adobe CSXS Infrastucture 4 files (910 KB) under all of your updating Aplications.

        4. Click "UPDATE" button.

U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS : http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html

Anne Doubilet
Anne DoubiletAuthor
Participant
March 18, 2016

Thanks but this did not work. When I go to HELP>UPDATES it launches the dropdown window from the CC icon in my menu bar at top of screen. Then I click on gear in upper right of the CC dropdown menu and HELP>UPDATES it pulls up a whole online help page from Adobe which is NO help as it doesn't mention error U44M1P7. aarrgghh.

Bani Verma
Bani Verma
Legend
March 23, 2016

Hi Anne+Doubilet,

Please refer to the below steps:

If you are using MAC :

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • Adobe IPC Broker
  • After this anything that says adobe on it do a force quit for it

2- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

3- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder

4- Turn OFF any security software installed along with system Firewall.

5- Go to : Apple Icon > System Preferences > Security & Privacy > General > " Allow apps downloaded from " change this to ANYWHERE ( To make these changes click on the Padlock in the left bottom corner of this window and enter your computer password )

****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

6- Launch Creative Cloud app again and sign in


If you are using WINDOW:

1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • Adobe IPC Broker
  • After this anything that says adobe on it do a force quit for it

2- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

3- Turn OFF any security software installed along with system Firewall, also if your have any browser Add On installed for advertisement blocking turn that Off too.

****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

4- Launch Creative Cloud app again and sign in

Let us know if this helps.

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