Cannot Download Creative Cloud

Question

I have an older version of the Creative Cloud Desktop App. I recently paid for the PDF Editor but I cannot get into it because I have to install it through Creative Cloud. I can't get into Creative Cloud because it says that the version is no longer available. It gives me a link to follow. This link takes me to a Creative Cloud login again! I just keep being sent in circles.

It looks like I will have to uninstall all Adobe products to uninstall Creative Cloud and reinstall unless there are better ideas.

Nancy OShea · Answer

Ensure your computer meets or exceeds the system requirements to run the latest CC Desktop app.
https://helpx.adobe.com/creative-cloud/system-requirements.html
Use the Adobe CC Cleaner Tool to wipe old files off your system before re-installing.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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