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paolog1952
Participant
February 20, 2012
Question

Cannot download Elements 10 and Premiere Elements 10

  • February 20, 2012
  • 1 reply
  • 755 views

I can't get past the My Orders Page.  When I click on the download button nothing happens.  I am running Windows 7.  I tried using a wired connection instead of wireless and I tried turning off some of my security.  The debug file in the Akamai folder includes the words "could not parse host".  How do I get ahold of a human being to discuss this with?  Or there there some way you could send me the programs?

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    1 reply

    Preran
    Preran
    Legend
    February 20, 2012

    I'd suggest that you follow the steps in the document I can't download a purchased product from the Adobe.com Store (http://kb2.adobe.com/cps/837/cpsid_83770.html) to isolate and solve your problem. If you are still unable to download, contact customer support (http://www.adobe.com/aboutadobe/contact.html). Use any of the various options on the page to get in touch with Adobe Customer Support.

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