Question

Cannot Download Elements to My Windows 11 Machine

Forum|Forum|5 months ago
January 6, 2026
3 replies
311 views

I can get the Elements download executable file to download to my Windows 11 PC, but when the program download starts, it lasts two seconds and then hangs with some unidentified error code. Does anyone have a solution for this?

The Windows 11 PC is new, and I had to reset it to a previous restore point. Is there a critical Windows 11 component that I may have missed? I have also diabled my virus and malware programs, and have turned off my firewall. In addiion, I have installed and used the Adobe Unistaller Program.

If I cannot download the software all of my work on Elements over the last 22 years will be lost.

Thanks in advance for your help.

Windows

Nancy OShea

Community Expert

If I cannot download the software all of my work on Elements over the last 22 years will be lost.
By @jjeffgraf

=========

No, it won't be lost. The images and old PSE catalog are still on your computer and hopefully your backup systems, too.

Try using a different (non-Opera) browser to download.

Nancy O'Shea— Product User & Community Expert

J

jjeffgrafAuthor

Thanks Nancy for the encouragement.
Jeff
Numbers 6:24-26

kglad

Community Expert

@jjeffgraf

did you get your pse running?

John T Smith

Community Expert

Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

If you mean installing

Two ideas that MAY work to install and/or run old programs in Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html