Cannot download illustrator

Forum|Forum|1 year ago
May 22, 2024
6 replies
1167 views

The creative cloud website is telling me that my computer is unable to download illustrator. I have looked through the device requirements and my pc exceeds all the requirements, by a long shot. why can't i download illustrator????

Bug

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hey Mason,

This is a follow up response. Were you able to fix the issue?

Let us know.

B

Ben M

Community Expert

Is this an enterprise account or an account from a school or institution that is controlling what you have access to or an individual creative cloud subscription?

Shivangi_Gupta

Community Manager

Hi Ben,

I'd like to response here on behalf of the customer(since I'm available and just checked the account details). The customer subscribed to individual license for Creative Cloud all apps yesterday.

Thanks,

Shivangi

Shivangi_Gupta

Community Manager

Hi @MasonC2002,

In addition to the questions/suggestions from the experts above, do you get any specific error code?
You may find the related info here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Let us know if it helps.

Thanks,

Shivangi

kglad

Community Expert

in addition to the above questions, have you successfully installed the cc desktop app and uses it to install ai?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.