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fashionable_brain5C57
Participant
January 22, 2020
Question

Cannot download Indesign

  • January 22, 2020
  • 8 replies
  • 557 views

Help!!

I need indesiogn for my Graphics Degree, I have just bought a laptop that cost me a grand and is more rhan cappable of supporting the application! after an entire day of trying to download the application 6 times and no decent help from tech support i still do not haver the programs, however they have my monthly subscription!!

Someone please help, i really need indesign and Illustrator as a matter of urgency

 

Many Mnat Thanks

 

Rich

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8 replies

Test Screen Name
Legend
January 22, 2020

Please give details -- "unable to download" covers many different things. What are your symptoms? What error messages exactly?

Also what operating system does your fabulous laptop run, and how much RAM does it have?

    fashionable_brain5C57Author
    Participant
    January 22, 2020

    Hi Test_Screen_Name

    when i mean unable to download it crashes at 35% everytime!! no error messages it just stops

    i have a lenovo legion laptop with Windows 10 and 8 gig RAM, this is so frustrating and tech help werent really any help!!

     

    Please help thanks

    Test Screen Name
    Legend
    January 22, 2020

    So, barely adequate RAM (not enough for some CC apps; I'd have wanted more for a grand) but you should be able to download. I wish I had a suggestion, lots of people see this problem (not actually a crash, if I understand you correctly, but a hang, a very different thing). Actually, I have one idea, that the downloader does not recover well from losing contact or changing wifi point. Worth making sure you stay still, close to a good wifi port.

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